Receive a complimentary Travel Set with your OUMERE purchase of $400 or more

Política de envío

Domestic Shipping Policies:

Orders are shipped out within 2 business days from the time of purchase.

Orders will be shipped using USPS Priority 2 or 3 day (depending on your mailing address) service, UPS or DHL and tracking information will be provided when available. Under certain circumstances your order may be sent via First Class Mail. Please ensure that your address is correct upon placing your order. You can read more about our shipping policies here

OUMERE requires a signature for all orders exceeding $100 in value to prevent package theft and to ensure that your items are not left in extreme weather conditions on front door steps, porches, etc. OUMERE does not waive this signature requirement for any reason. Please make sure you are sending your parcel to a location where a representative is available to sign for it.

 

FedEx shipping is available for US residents for an additional fee.

OUMERE does not mail to PO boxes. If the client enters a PO box as their shipping address they will be required to provide an alternative address before their order is mailed. 

International Shipping Policies

International orders are sent out via UPS or DHL, depending on your location. Shipping rates vary by country and are calculated at checkout.

We currently ship to several international locations. If your country is not available for shipping upon checkout, please contact us at customerservice@oumere.com

OUMERE does not mail to PO boxes. If the client enters a PO box as their shipping address they will be required to provide an alternative address before their order is mailed. 

Customs, Regulations and Import Duties

The client's order may be subject to VAT, import duties and/or taxes, which are levied once the package reaches the destination country. If these charges are incurred, they must be paid in order for the package to clear customs. The client is responsible for customs charges.

For more information regarding your country’s custom policies, please contact your local customs office.

OUMERE is not responsible for any confiscations by customs. Please contact your local customs office.

Additional Shipping Policies (Domestic and International)

If the client's parcel is returned to OUMERE due but not limited to a failure to pay a customs charge, failure to sign for a package when a signature was required, or for any other reason, the client will be responsible for return shipping charges. The client will be billed for return shipping charges upon receipt of parcel to our facility. These fees must be paid to receive to have the items shipped to the client. 

OUMERE will hold returned items for 30 calendar days from the time it is received by the OUMERE shipping and receiving facility. After 30 calendar days, if the client has not paid their return shipping charge, the items are considered abandoned and the client will have to repurchase new products. OUMERE will not provide a refund, exchange or store credit for items returned to our facility.

Your country may have particular laws, regulations and restrictions on skin care. When the client makes a purchase on the OUMERE.com website, the client is receiving the version of the product that is compliant with American cosmetic laws and regulations, and may not meet the regulatory compliance standards with the destination country. When making a purchase at OUMERE.com the client is acknowledging that the purchase they have placed is made at their own risk, and that the order may be confiscated or seized by customs if the product is deemed 'non-compliant' by the destination country's cosmetic laws and/or regulations. 

NOTE: Customs for your country may take several weeks before your package is released. OUMERE does not have any additional information and cannot obtain any additional information on the status of your package outside of what can be inferred from your tracking information. The client is responsible for contacting their country's customs office in order to obtain additional information in regards to their package delivery. 
  

OUMERE does not mail to PO boxes. If the client enters a PO box as their shipping address they will be required to provide an alternative address before their order is mailed.

Customs and Import Duties

Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. If you do incur these additional charges, they must be paid in order for your package to clear customs. As the client, you are responsible for these charges. Packages returned as unclaimed or refused which have incurred returned shipping charges will be billed to your credit card. For more information regarding your country’s custom policies, please contact your local customs office. OUMERE will not be held responsible for any confiscations by customs. If your parcel is returned to OUMERE due to a failure to pay your customs charge or for any other reason, you will be responsible for return shipping charges. The client will be billed for return shipping charges upon receipt of parcel to our facility. The client must pay for the return shipping charge within 7 days of receipt of shipping bill. If the client does not pay their shipping charge within 7 days, the client will be responsible for a 50% restocking fee for the total cost of goods in addition to the return shipping charge. For example, if the total OUMERE order was $100, and a 50% restocking fee applies, you will be billed $50.00 plus shipping charges. These fees must be paid to receive your items.

 

 

PLEASE BE AWARE THAT OUMERE DOES NOT ISSUE REFUNDS/CREDITS FOR RETURNED OR SEIZED ITEMS. PLEASE CHECK WITH YOUR COUNTRY'S POLICIES ON SKIN CARE AND ENSURE YOUR SHIPPING ADDRESS IS CORRECT.