O U M E R E

Frequently Asked Questions

 

FAQs (please scroll down for answers)

Skin Care and Product Questions

  • Who is OUMERE Skin Care for?

  • I have sensitive skin, is your product line right for me?

  • I am between the ages of 40-60 years, what routine should I follow?

  • I am over the age of 60 years, what routine should I follow?

  • I have rosacea, what products should I use?

  • I have acne, which OUMERE products should I use?

  • How long do I need to maintain the OUMERE acne regimen (No.9, UV-R, Serum Bioluminelle, and Oil Dissolution Theory) before I see results?

  • Will the No. 9 cause a skin purge?

  • I have oily, acne-prone skin, will putting oil on my face make my oil/acne worse?

  • What are some oils high in oleic acid?

  • Which sunscreen do you recommend?

  • Can I use No. 9 twice per day?

  • Will you send free samples of your products for me to try before I buy?

  • How long does the Travel Set last?

  • Can I store OUMERE products in the refrigerator?

  • What are the mini vials for that come inside the OUMERE box?

  • Should I expect to see an accumulation of ingredients inside the OUMERE bottle?

  • Will there be some variation in the color/appearance of OUMERE products?

Shipping Questions

  • When will I receive my order?

  • I am placing an international order, will I need to pay a VAT or customs charge?

  • I placed an international order, when will my package be released from customs?

  • I am trying to place an order but my country isn’t listed, what should I do?

Online Shopping Questions

  • What does it mean when a product is on pre-order?

  • Is a code necessary to receive a Travel Set with my $400+ order?

  • What is your return policy?

Media Inquiries

  • I am a beauty blogger and I would like to do a review of OUMERE on my website/social media, would you send some free samples to me?

  • I am press, would you be interested in a collaboration, interview or review of OUMERE products for our publication?

 


 

Skin Care and Product Questions


Question: Who is OUMERE Skin Care for?

Answer: OUMERE Skin Care is skin care for everyone who cares about their skin, and it works with all skin types. OUMERE is for women, men, young skin, mature skin, acne-prone skin, sensitive skin, dry skin, normal skin, fair skin, deep skin, combination skin and many other skin types.


Question: I have sensitive skin, is your product line right for me?

Answer: Yes. OUMERE is designed for all skin types, and is specifically formulated without ingredients that create and exasperate skin sensitivity. It is important to understand that skin sensitivity is not a natural property of skin, sensitive skin is a condition created by using poorly formulated skin care. Please refer to this article which details the common skin care ingredients that create skin sensitivity,


Question: I am between the ages of 40-60 years, what routine should I follow?

Answer: Those over 40 have perfect skin for OUMERE products. If your skin is otherwise ailment-free (no acne, no dermatitis, no rosacea, etc.) please follow the following routine:

AM: No. 9, UV-R, Serum Bioluminelle

PM: Oil Dissolution Theory, The Eye Serum, UV-R, Serum Bioluminelle,


Question: I am over the age of 60 years, what routine should I follow?

Answer: Those who are over 60 (who do not have any existing skin ailments such as acne, rosacea, dermatitis, etc.) will see profound, age-reversing results with the following routine:

AM: No. 9, The Eye Serum, UV-R, Serum Bioluminelle

PM: Oil Dissolution Theory, No.9, The Eye Serum, UV-R, Serum Bioluminelle


Question: I have rosacea, which OUMERE products should I use?

Answer: Consult with a medical professional first. If your medical professional permits you to use OUMERE Skin Care, begin with UV-R. Use diluted (with cold, distilled water only) UV-R for at least one month. If redness subsides, slowly incorporate one additional OUMERE product, one month at a time. No. 9 should only be used in very diluted form.

 

Question: I have acne, which OUMERE products should I use?

Answer: If you have acne, consult with a medical professional for permission to use OUMERE Skin Care. Once permission is granted, you need to begin chemical exfoliation daily with our No. 9 Chemical Exfoliant to rebuild your skin's protective barrier, balance sebum levels, and to protect against future bacterial growth. Next you need to add anti-inflammatory extracts and hydration, which is done with UV-R. Next you need to provide your skin with moisture, vitamins, and balanced oils to further treat your skin, which is done with daily application of Serum Bioluminelle. **Note** For some, Bioluminelle should only be used very sparingly (or not at all for very oily, damaged skin) in the beginning (first 2-4 weeks). In the evening cleanse with our oil-based moisturizer, Oil Dissolution Theory, to cleanse skin without stripping its oils and disrupting it's pH. Harsh cleansers, and over use of cleansing products is another cause of acne and inflamed skin. 

Please note that cystic acne is a severe medical condition and should be treated under a doctors supervision with prescribed medication. 

 

Question: How long do I need to maintain the OUMERE acne regimen (No.9, UV-R, Serum Bioluminelle, and Oil Dissolution Theory) before I see results?

Answer: Since OUMERE products elicit a true biological response through gentle yet effective methodology, you will not see results overnight. Quick fixes are dangerous and do more harm than good in the long-run. Clients of OUMERE have reported seeing a clearing of years-long acne within one to two months of daily use. For clients with mature skin, or skin that has experienced acne for more than 5 years, improvement of acne may take more than 4 months.  


Question: Will the No. 9 cause a skin purge?

Answer: If you are beginning the OUMERE regimen with damaged, weakened skin, acne or any skin barrier issues, it is likely that No. 9 will cause an initial skin purge. This is referred to as an ‘acne flare up’ and is common when first using a chemical exfoliant. The chemical exfoliant is working on damaged skin, and will often require skin to appear worse before it gets better because the exfoliant is revealing damaged skin underneath. With time, the flare up will subside and leave your skin clear. The more damaged your skin, the longer the flare up will last. More information on skin purging can be found here.


Question: I have oily, acne-prone skin, will putting oil on my face make my oil/acne worse?

Answer: Oily skin and acne are only made worse by oils high in Oleic acid. Oleic acid causes clogged pores and inflammation, and is found in high concentrations in the sebum (skin oil) of those with acne. OUMERE's products have oils with a high concentration of Linoleic acid, which are acids that reduce inflammation and clogged pores. The principal behind our formulations is: Like dissolves Like, meaning that balanced oils will restore your skin, without making it more oily, or making acne worse.

There are many beneficial oils that have a high oleic acid content, however to prevent pore clogging, be sure that there are also oils high in linoleic acid within the same product to balance out the oleic acid levels.

 

Question: What are some oils high in oleic acid?

Answer: Hazlenut oil, Apricot kernel oil, Macadamia nut oil, Sea buckthorn oil, Shea nut oil, Olive oil, Sweet almond oil, Squalane and Argan oil.


Question: Which sunscreen do you recommend?

Answer: Look for a mineral sunscreen (non-nano zinc oxide and non-nano titanium dioxide) that is fragrance-free, essential oil-free, denatured alcohol/ SD alcohol- free. The sunscreen should not have a high concentration of comedogenic oils (oils high in oleic acid). The sunscreen should have an SPF of 15-50 and offer broad spectrum (UVA/UVB) coverage.

 

Question: Can I use No. 9 twice per day?

Answer: No. 9 is a potent and powerful chemical exfoliant and therefore should only be used twice per day by those with mature skin that is acclimated to No. 9.  

Question: How long does the Travel Set last?

Answer: The travel set typically lasts 10-30 days. Duration may vary depending on quantity and frequency of use.



Question: Can I store OUMERE products in the refrigerator?

Answer: Yes, all OUMERE products may be stored in the refrigerator. Please note that some oils may solidify slightly when refrigerated, and will return to their normal state once acclimated to room temperature.

Question: Will you send free samples of your products for me to try before I buy?

Answer: OUMERE's Travel set is available for purchase here to try the OUMERE range before purchasing the full sized products. Out of respect for the environment, OUMERE does not sell individual travel vials, and free samples are not available.  

Question: What are the mini vials for that come inside the OUMERE box?

Answer: The little glass vial is a travel vial so you can take your OUMERE on the go. Just remove the metal top, discard and fit the squeeze dropper tip to the mouth of the bottle. Now you can travel and have great skin.

Question: Should I expect to see an accumulation of ingredients inside the OUMERE bottle?

Answer: Yes, OUMERE products use no chemical solvents, and therefore an accumulation of some ingredients is natural and normal. Just shake the bottle before use, and with care to prevent product spillage.

Question: Will there be some variation in the color/appearance of OUMERE products?

Answer: Yes, OUMERE products are natural, and obtained from the finest and freshest sources. Therefore there will be some natural variation in the appearance of OUMERE products throughout the year. OUMERE products will always have the same formula, despite slight variations in color.

 


Shipping Questions



Question: When will I receive my order?

OUMERE products are made to order and created in OUMERE Labs. We use no mass machinery or industrial processes in the making of our skin care, and the products you ordered were individually poured from a small batch made by OUMERE’s master formulator. We therefore require up to two weeks for processing. If your order is taking longer, this may be due to increased time needed to make OUMERE products due to high demand for OUMERE Skin Care and additional time needed to make our extracts. Although the wait may be longer than if one were to purchase drugstore or department store skin care, the result is a finer product with profound results.

Once your order has been processed your order will be mailed via USPS or FedEX. Domestic orders are sent via 2 or 3 day Priority mail or First Class Mail depending on your mailing address. You will receive a tracking number when your order has been mailed.

*NOTE: If it has been 14 business days or fewer since the time you placed your order, please do not contact OUMERE for an order update. Pre-orders processing time begins after the date of the pre-order availability noted on your receipt. OUMERE is closed on weekends and holidays.

 

Question: I am placing an international order, will I need to pay a VAT or customs charge?

Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. If you do incur these additional charges, they must be paid in order for your package to clear customs. As the client, you are responsible for these charges. Packages returned as unclaimed or refused which have incurred returned shipping charges will be billed to your credit card. For more information regarding your country’s custom policies, please contact your local customs office. OUMERE will not be held responsible for any confiscations by customs.  OUMERE does not alter the value of packages on customs forms. OUMERE places the true and accurate value of purchased items on customs forms.



Question: I placed an international order, when will my package be released from customs? 

Answer: Customs for your country may take several weeks before your package is released. Customs wait times vary from country to country and can take up to two months depending on your country, and how busy your local customs office is currently. Please DO NOT contact OUMERE in regards to customs processes, wait times, charges, or customs release for your country. OUMERE does not have any additional information and cannot obtain any additional information on the status of your package outside of what can be inferred from your tracking information. The client is responsible for contacting their country's customs office in order to obtain additional information in regards to their package delivery.

 

Online Shopping Questions



Question: What does it mean when a product is on pre-order?

Answer: Oumere Skin Care is made in small volumes in our lab every day, and when the current stock has been sold out, the product will be placed on pre-order until a new batch is made. Some products, such as UV-R, require one month to make, and when a batch is sold out, it could be several days or weeks before a new batch is ready for sale. If you pre-order, you reserve your item and will have your purchase sent to you within 1-7 business days of the product becoming available.
**Please note that the pre-order dates on their respective product pages are estimates, subject to change and not guaranteed. OUMERE does not offer cancellation or payment refunds on pre-orders. OUMERE does not offer order cancellations due to delay in pre-orders.



Question: I am trying to place an order but my country isn’t listed, what should I do?

Answer: We are happy to ship to your country. Just send us an e-mail at customerservice@oumere.com , let us know the country you would like us to ship to and we will add it to the shipping list at checkout. If we receive your request between 9AM-9PM Pacific Time we can accommodate your request right away.



 

Is a code necessary to receive a Travel Set with my $400+ order? 

No code is necessary at checkout to receive a complimentary Travel Set when your OUMERE purchase includes $400+ of OUMERE products. We will automatically include a Travel Set when packaging your order.

What is your return policy?

Our full return policy can be viewed here


 

Media Questions


Question: I am a beauty blogger and I would like to do a review of OUMERE on my website/social media, would you send free samples to me?

Answer: We do not offer free samples at this time. You are welcome to purchase any OUMERE products for reviewing purposes, and thank you for your interest.  



Question: I am press, would you be interested in a collaboration, interview or review of OUMERE products for our publication?

Answer: All media and press can apply for OUMERE collaborations, interviews, and product reviews using the form here .