Shipping & Returns
OUMERE orders require 2-5 business days for processing, and your order will be mailed promptly thereafter. Please do not contact OUMERE for an order update prior to 5 business days after placing your order.
Orders will be shipped using USPS Priority 2 or 3 day (depending on your mailing address) service and tracking information will be provided when available. Please ensure that your address is correct upon placing your order. If you provide an incorrect or undeliverable address, you will be responsible for paying postage fees to have your purchased items re-sent to your corrected address.
Expedited processing: Select the Expediting processing option at checkout to have your processing done same day (if order is received before 10 A.M. PST) or the next business day. Orders will be mailed out the same or next business day by 1-day,2-day or 3-day Priority Mail shipping, depending on your location.
All international orders are charged a flat rate of $19.99.
Orders will be shipped using USPS and tracking information will be provided when available.
We currently ship to the following locations:
Austria, Australia, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Italy, Ireland, Japan, Korea (the Republic of), Liechtenstein, Luxembourg, Malaysia, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Portugal, Singapore, Slovenia, San Marino, Spain, Switzerland, Sweden, Taiwan, United Kingdom, United Arab Emirates.
If you would like to see your country added to the list, please contact us here
Customs and Import Duties
Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. If you do incur these additional charges, they must be paid in order for your package to clear customs. As the client, you are responsible for these charges. Packages returned as unclaimed or refused which have incurred returned shipping charges will be billed to your credit card. For more information regarding your country’s custom policies, please contact your local customs office. OUMERE will not be held responsible for any confiscations by customs.
NOTE: Customs for your country may take several weeks before your package is released. Please DO NOT contact OUMERE in regards to customs processes, wait times, charges, or customs release for your country. OUMERE does not have any additional information and cannot obtain any additional information on the status of your package outside of what can be inferred from your tracking information. The client is responsible for contacting their country's customs office in order to obtain additional information in regards to their package delivery.
PLEASE BE AWARE THAT OUMERE DOES NOT ISSUE REFUNDS/CREDITS FOR RETURNED OR SEIZED ITEMS. PLEASE CHECK WITH YOUR COUNTRY'S POLICIES ON SKIN CARE AND ENSURE YOUR SHIPPING ADDRESS IS CORRECT.
Please contact OUMERE within 7 days of receiving your order for an exchange or store credit. OUMERE does not offer payment refunds. OUMERE does not accept exchanges or offer store credit on opened items. Boxes must remain wrapped in their original sealed condition. Buyer pays return shipping. Products must be mailed within 3 business days of contacting OUMERE. Any products postmarked after 3 business days will not be accepted and no exchange or store credit will be accepted. OUMERE does not refund or replace items lost in transit due to misspelled, incomplete or incorrect shipping address provided by the client. It is the clients responsibility to ensure that their shipping address is correct. OUMERE will not be responsible for stolen packages. A signature is required on packages containing orders valued over $100. If you would like to have a signature required with your order of totaling fewer than $100, please contact customer service at firstname.lastname@example.org prior to placing your order. If you would like to have your package sent via registered mail, please contact customer service prior to placing your order. Registered mail is only available in the United States.
OUMERE does not accept returns on the basis of adverse skin reactions to OUMERE products. OUMERE provides extensive information of each product on their respective product page. It is the responsibility of the client to understand their skin sensitivities prior to purchasing OUMERE products. If you are uncertain of how your skin may react to OUMERE products, please contact us here prior to purchasing.
Refunds, exchanges, and/or store credit are not offered for sales outside of the United States.